dododex Privacy Policy
This page describes what we collect when you use dododex and how we keep that data protected. We collect your email, phone number, identity card details, bank account information, and betting history to verify your account, process deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data to third parties, and we encrypt all personal information in transit and at rest.
Our servers may sit outside your jurisdiction, but we apply the same data protection standards to all user information regardless of location. We retain your data only as long as necessary to service your account and meet legal obligations. You have the right to request access to your data, correct inaccurate information, or ask us to delete your account.
This policy covers what we collect, how we use it, who we share it with, and your rights. If you have questions, contact our support team.
What We Collect on dododex
We collect information in two categories: account data and activity data. Account data includes your email, phone number, full name, date of birth, identity card number, address, bank account number or payment wallet details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and copies of your identity card and proof of address. We collect this during account creation and KYC verification.
Activity data includes your betting history, deposit and withdrawal records, games played, amounts wagered, amounts won or lost, and IP address. We log this automatically when you use dododex on Android, iOS, or web. We also collect information about your device: operating system, browser type, and crash reports if the app encounters an error.
We do not collect biometric data, location data (beyond your IP address), or browsing activity outside dododex. We do not use cookies to track you across other websites. We use session cookies only to keep you logged in while you use dododex.
How We Use Your Data on dododex
We use your account data to verify your identity (KYC), prevent fraud, and process deposits and withdrawals. We share your payment details only with the payment processor (e.g., mobile banking, local payment, online payment) to complete your transaction. We never store full credit card numbers or bank account numbers on our servers—we use tokenized payment processing so payment details remain with the processor.
We use your activity data to settle bets, calculate winnings, and generate your account statement. We also use it to detect unusual patterns (e.g., rapid deposits and withdrawals, or betting patterns that suggest account sharing) and to comply with anti-money-laundering regulations.
We may use your email and phone number to send you account notifications (e.g., "Your withdrawal has been processed") and to contact you if we detect suspicious activity. We do not send unsolicited marketing emails or SMS unless you opt in. You can unsubscribe from promotional messages anytime in your account settings.
Third Parties and Data Sharing on dododex
We share your data with the following third parties only as necessary to operate dododex: payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking), our banking partner (for account settlement and fraud checks), and our hosting provider (where our servers are located). These processors have their own privacy policies, and we are not responsible for their handling of your data.
We may share aggregated, anonymized data (e.g., "non-specific info of users in Jakarta prefer live tables") with partners for market analysis, but this data cannot be traced back to you. We do not share individual betting data or personal information with anyone else unless required by law (e.g., a court order or regulatory investigation).
If we are acquired or merged with another company, your data may be transferred to the new entity, but it will continue to be protected under this privacy policy.
Data processing outside Indonesia
Our servers may be located outside Indonesia. By using dododex, you consent to your data being transferred and processed outside your jurisdiction, subject to the same security standards we apply locally.
Data Security and Retention on dododex
We protect your data using industry-standard SSL encryption for all data in transit (between your device and our servers). All personal information stored on our servers is encrypted at rest using AES-256 encryption. We do not store payment card numbers, and we use tokenized payment processing so sensitive payment data never sits on our infrastructure.
We restrict access to your data to dododex staff who need it to serve your account (e.g., support team members handling disputes, engineers investigating technical issues). Staff sign non-disclosure agreements and undergo security training. We audit access logs regularly.
We retain your account data for as long as your account is active and for three years after closure to comply with anti-money-laundering regulations. We retain betting history for seven years for regulatory compliance and dispute resolution. If we delete your account at your request, we will remove personal information within 30 days except where retention is required by law.
Your Rights and Data Requests on dododex
You have the right to request access to all data we hold about you. Submit a request through our support team, and we will provide a copy of your data within 14 days. You also have the right to correct any inaccurate information. If your address has changed or you want to update your payment method, log into your account and edit your profile, or contact support.
You can request deletion of your account and associated personal data anytime. We will delete your data within 30 days of your request, except where retention is legally required (e.g., for anti-money-laundering investigations or to settle disputed bets). If you request deletion while your account has an outstanding balance, we will release your balance first, then delete your personal information.
If you believe we have mishandled your data or violated this privacy policy, contact our support team. If we cannot resolve your concern, you may file a complaint with the data protection authority in your jurisdiction.
Cookies and Tracking on dododex
We use session cookies only to keep you logged into dododex. These cookies expire when you close your browser or manually log out. We do not use persistent cookies or tracking pixels to follow you across other websites. Our mobile app does not use cookies—it uses session tokens for the same purpose.
We do not use third-party analytics cookies that track your behavior across the internet. We use internal analytics (page views, feature usage within dododex) to improve our platform, but this data is aggregated and cannot identify you.
You can disable cookies in your browser settings, but this may prevent you from using dododex on web. The mobile app does not rely on cookies, so you can use it normally with browser cookies disabled.
Jurisdictional Notices and Policy Updates
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. Data protection laws vary by region (Jakarta, Surabaya, Bandung, Medan, Semaband). We comply with applicable regulations in each jurisdiction where we operate.
We may update this privacy policy anytime. If we make material changes (e.g., we start sharing data with new third parties), we will notify you via email or a prominent notice on dododex. Continued use of dododex after changes take effect means you accept the updated policy. We encourage you to review this policy periodically.
If you have questions about our privacy practices or want to exercise your data rights, contact our support team. We aim to respond to all data requests within 14 days.
Summary: Your Data on dododex
We collect only the data necessary to verify your account, process deposits and withdrawals, and comply with anti-money-laundering regulations. We encrypt all data in transit and at rest, and we do not sell your information to third parties. Your payment details are handled by secure payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and never stored on our servers.
We retain your data only as long as necessary, and you have the right to request access, correction, or deletion. Our servers may be located outside your jurisdiction, but we apply the same security standards to all user information. If you have questions about our privacy practices, contact our support team anytime.